Financial Advice Provider Disclosure

Please contact us if you want more details regarding our partner providers

No fees, expenses or other amounts payable for our financial advice

Future Secure Financial may charge a fee for the financial advice provided to a client where a client repays or refinances a mortgage or cancels a life or health insurance policy within two years of inception. Whether a fee will be charged and the manner in which it will be charged will be advised when the advice is provided to the client.

To avoid the fee being charged, you can discuss your new requirements prior to cancellation, reduction or changes with us, we will be happy to restructure your cover to meet your changed circumstances.

How we are renumerated

For life and health insurance, Future Secure Financial and the financial adviser receive commissions from the insurance companies on whose policies we give advice. If you decide to take out insurance, the insurer will pay a commission to Future Secure Financial and your financial adviser. The amount of the commission is based on the amount of the premium.

For mortgages, Future Secure Financial and the financial advisers receive commissions from the banks with whom we arrange mortgages. If you decide to take out the mortgage, the bank will pay a commission to your financial adviser. The amount of the commission is based on the amount of the mortgage.

For KiwiSaver, Future Secure Financial and the financial advisers receive commissions from the KiwiSaver providers for the initial advice and a trail commission per annum on the client’s KiwiSaver balance for ongoing client service

Conflicts of interest and commissions or other incentives

To ensure that our financial advisers prioritise the client’s interest above their own, we follow an advice process that ensures our recommendations are made on the basis of the client’s goals and circumstances.

All our financial advisers undergo annual training about how to manage conflicts of interest.

We also undertake regular compliance audits, and a review of our compliance programme annually by a reputable compliance consultancy firm.

How we provide our financial advice

When we provide financial adviser services, we follow the internationally recognized six steps process as follows:

1. Establish the client / adviser relationship
2. Gather client information and determine the client’s goals and objectives.
3. Analyze and evaluate the client’s financial status, which may include their financial situation, financial needs, financial goals and tolerance for risk.
4. Develop and present recommendations and/or alternatives in writing.
5. Implement the agreed recommendations.
6. Monitor and review the financial adviser services.

Our Duties

Future Secure Financial, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:

• give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
• exercise care, diligence, and skill in providing you with advice
• meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
• meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.

The Code of Conduct standards can be read here: https://www.fma.govt.nz/assets/assets/code-of-professional-conduct-for-financial-advice-services.pdf.

Internal complaints process

If you have a problem, concern, or complaint about any part of the financial advice you have received from us, you may contact us using any of the following means:

When we receive a complaint, we will consider it following our internal complaints process:

• We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
• We aim to resolve complaints within 20 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
• We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

 If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited.

Dispute Resolution Process

If our internal complaints process does not resolve your complaint to your satisfaction, you can contact our external independent dispute resolution scheme.  This service is free and may help investigate or resolve the complaint.

We are a member of the Financial Services Complaints Limited’s approved dispute resolution scheme.  You can contact the Financial Services Complaints Limited at:

Our Contact Details

Future Secure Financial Services NZ Limited (FSP650429), trading as Future Secure Financial, is the Licensed Financial Advice Provider.

You can contact us at:

Future Secure Financial Services NZ Limited

NTT Tower, Level 16, 157 Lambton Quay, Wellington Central, Wellington 6011

Phone Number: 04 460-5211

Email Address: contactus@futuresecure.nz

Website: www.futuresecure.nz